HELP / ASSISTANCE

REPAIRS
There will be no charge for repair and shipping if the problem was caused by our mistake. Any damage caused by repeated wearing of our piece we take as a compliment and the repair is complimentary, but we’ll have to charge newly installed materials and shipping. Repair of a mishandled piece will be evaluated and we will let you decide if the price of restauration is acceptable. Although we are not responsible for damages in transport, we’ll gladly help.

 

HANDLING
If handled with care, our pieces should last a lifetime. Silver can endure a lot, but not  everything! Repeated wearing will naturally result in scratched surfaces or loosen joints. Resist the urge to repeatedly squeeze something to measure or position (ear hooks, rings, bangles). Oxidation of silver is normal but exposure to household chemicals (particularly those containing sulphur, bleach, ammonia, acid), perfume, skin care products, chlorinated pool water or sea and skin pH fluctuation will speed up the process.

Gemstone jewellery should not be exposed to extreme temperature changes, hot solutions or abrasive cleaners. Special attention is required for Turquoise, Pearl, Coral, Shell and Amber jewellery! They should never come in contact with ammoniated or acidic liquids, household chemicals, nail polish remover or chlorinated water. They can also be affected by overexposure to the sun, high temperatures and individual skin pH balance.

Jewellery made of silver and gemstones will  scratch, crack, deform or break if dropped or hit against a hard surface, similarly as would your favorite China cup!

 

CLEANING
Silver requires occasional polishing. We recommend a polishing cloth and liquid that is safe for all gemstones, especially Pearls and Coral. You can also try with a mild dishwashing liquid and lukewarm water. Create rich foam on your sponge and gently polish. Rinse, then dry with a soft cloth.

 

RETURNS
Our jewellery is handmade and we specifically chose natural materials due to the one-of-a-kind nature of gemstones; therefore slight imperfections and flaws are not uncommon and should be embraced as unique. If you have any doubt, please contact us and we will gladly send an additional description and more photographs of the selected item before you place an order. This is why returns are not possible but, of course, exceptions can be made. In that case, please announce the return within two days from arrival of the package with a message in which you explain the reason of your return and a photo of the item. Returned jewellery must be unworn and in its original condition and original packaging for a back-shipment to be accepted.

Down payments  for jewellery, special orders and pieces sized at your request are non-refundable and cannot be returned. Carefully double check your size on our rulers (HELP WITH SIZING)

 

DELIVERY/SHIPPING/PACKAGING
Pieces are handmade, one piece at a time, so please allow us up to two weeks to ship. In case of emergency, please message us and we’ll  find for you a piece that is in stock and ready to go.

If you’d like to send our piece as a gift to someone else, we’ll gift-wrap it for free and add a personal note.

Though we offer free shipping, you should select a more secure shipping method if you are concerned about lost package and check the selected options.

 

ORIGINAL DESIGN MODIFICATION
Every piece is one-of-a-kind which means that it is customizable. Bracelets and necklaces can be shortened or extended. You can alter our original designs, choose from available gemstones and together, we can create a piece that will fit you perfectly!

 

HELP WITH SIZING
If you would like an adjustment of a certain item, please send us a message. Customization is complimentary in most cases, but exceptions are possible in terms of required material. In such a case, you will be notified upfront, before you place an order.

 

RINGS
Please compare with a ring that does fit perfectly and find the right size on our ring sizer (make sure that you print at 100%, without adjusting to the page). Check and then double check!

 

BRACELETS
On our size chart, there are three standard bracelet sizes shown in their final lengths  – clasp included. If your desired bracelet is made of beads bigger than 3mm, it will occupy more volume and therefore it should be longer. Try cutting a piece of a thicker cord and then compare it with the size chart.

 

NECKLACES
Please measure the length of the selected item on a thicker cord, cut it and check if that is the size that will fit.